Legal.

At Notuly, your conversations are yours. We are a pass-through, not an archive. Below is exactly what happens to your data.

1. Who is responsible?

Business use (Business): Your organisation is the data controller. Notuly is the processor and acts on your organisation's instructions.

Personal use (Starter/Pro): Scolutions B.V. (Notuly) is the data controller.

2. Total Zero Retention

We keep nothing. No audio, no transcripts, no summaries.

As soon as the report has been sent successfully, everything is deleted:

• Audio: Permanently deleted within 1 minute of processing.
• Text: Gone from our system as soon as the email has been sent.

We keep no archive of your conversations. The report lives in your inbox, not with us.

3. No-Training Policy

Your data is not training material.

We do not use your conversations, transcripts or summaries to train, fine-tune or improve AI models. Nor do we share your data with third parties for that purpose.

Your trade secrets remain your trade secrets.

4. Infrastructure

• Servers: Amsterdam. Data never leaves the EU.
• AI processing: Our own infrastructure. No processing by OpenAI, Microsoft or other American parties.
• International transfers: None. Your data is not transferred to parties outside the European Economic Area.
• Data centre: EU hosting (Amsterdam), with encryption and strict technical and organisational measures; complies with the GDPR.

5. What data do we store?

To make the service work, we keep the absolute minimum:

Card numbers are not stored by us but by our payment provider, Stripe.

6. Legal basis for processing

We process your data on the basis of:

• Performance of a contract: Your account details and metadata are needed to deliver the service.
• Legal obligation: We retain invoicing data in accordance with tax legislation (7 years).
• Legitimate interest: Essential cookies and logging to keep the service working and secure.

7. Security

8. Your responsibility: consent to record

You are responsible for informing participants that the conversation is being recorded. Notuly processes your data on your instructions; you decide who is recorded and who receives the report.

9. Sub-processors

We use carefully selected suppliers for hosting and payments. We have concluded data processing agreements with all of these parties, guaranteeing that they may not use your data for their own purposes. All sub-processors work on the basis of a zero-retention agreement.

A complete overview of our sub-processors can be found in the Data Processing Agreement, available via team@notuly.nl.

10. Data breaches

Should a data breach nevertheless occur:

• We report it to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) within 72 hours.
• If there is a high risk to your privacy, we inform you immediately.
• Business customers are informed within 48 hours, in accordance with the Data Processing Agreement.

11. Your rights

Under the GDPR you have the right to:

• Access: What data do we hold about you?
• Rectification: Is your data incorrect? We will correct it.
• Erasure: The right to be forgotten.
• Export: Receive your data in a common format.
• Objection: Object to certain processing operations.
• Restriction: Temporarily halt processing.

You can arrange this via your dashboard or by emailing team@notuly.nl. We respond within 30 days.

Not satisfied? You have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens): autoriteitpersoonsgegevens.nl.

12. Account deletion

When your account is deleted, all data is permanently deleted within 30 days. The exception is data we are legally required to keep (such as invoices: 7 years).

13. Audits

Business customers may carry out audits to verify compliance with the Data Processing Agreement. Details of audit rights, conditions and procedures are set out in the Data Processing Agreement.

14. Cookies

We use only essential and functional cookies:

No tracking. We use no analytics, advertising or tracking cookies. Your browsing behaviour is not tracked or shared with third parties.

You can change your cookie choice at any time via cookie settings .

15. Minors

Notuly is not intended for people under 16. We do not knowingly collect data from minors. Are you a parent or guardian and do you suspect that a minor has registered? Contact us at team@notuly.nl.

16. Changes

We may change this privacy statement. The current version is always at notuly.app/privacy-policy, with the date of the most recent change.

17. Contact

General questions: team@notuly.nl
Privacy and security: security@notuly.nl

We have not appointed a Data Protection Officer. Questions about privacy can be sent to security@notuly.nl.

18. Data Processing Agreement

Do you process third-party personal data through Notuly? A data processing agreement is available on request via team@notuly.nl.

Welcome to Notuly. We like to keep things simple, but for legal clarity, here are the ground rules. By using Notuly, you agree to these terms.

1. The service

Notuly is a Software-as-a-Service (SaaS) that converts audio into text and summaries. We provide this service on a best-efforts basis. Although our AI is highly advanced, we cannot guarantee transcripts that are 100% error-free.

2. Use & responsibility

You are responsible for what you record. Important: In many jurisdictions (including the Netherlands) it is mandatory to inform participants that a conversation is being recorded. You warrant that you have the consent of everyone involved to record the conversation and have it processed by Notuly. Notuly is not liable for unlawfully obtained recordings.

3. Subscriptions & payment

Notuly offers free and paid subscriptions.

Consumer subscriptions (Starter & Pro)

• Payment: Subscriptions are paid in advance, monthly or yearly.
• Cancellation: You can cancel at any time. Your subscription then runs until the end of the current period.
• Refunds: We do not refund periods that have already started, unless we are legally in default.

Business subscriptions (Business)

• Term and invoicing: As set out in the quotation (monthly or yearly).
• Cancellation: In writing, no later than one month before the end of the current period.
• Renewal: Not cancelled in time? The contract is renewed automatically for the same period.
• Payment term: 14 days from the invoice date, unless agreed otherwise.
• Licences: Personal, but transferable within the organisation. Sharing or reselling is not permitted.

4. Limitation of liability

Notuly is a supporting tool, not a substitute for professional advice.

• We are not liable for damage arising from errors in the transcript or summary (e.g. an incorrectly noted amount or date). Always check the report.
• Our total liability is in all cases limited to the amount you have paid us over the past 12 months.
• We are never liable for indirect or consequential loss, or loss of profit.

5. Ownership

Your data: You retain all rights to the content of your conversations and the generated reports.
Our software: Notuly, the design, the code and the brand are the property of Scolutions B.V.

6. Privacy & data processing

Notuly processes personal data on your instructions. Our privacy statement, available at notuly.app/privacy-policy, applies to this processing.

A Data Processing Agreement in accordance with GDPR Article 28 is available for business customers. Email team@notuly.nl.

7. Fair Use Policy

Our "Unlimited" subscriptions are intended for normal business use (fair use). If we observe excessive use (for example thousands of hours per month, or automated use), we reserve the right to pause or terminate your account.

8. Availability

We aim for high availability but do not guarantee uninterrupted access. We may temporarily interrupt the service for maintenance, preferably outside office hours and, where possible, with advance notice.

9. Suspension & termination

We may suspend or terminate your account with immediate effect in the event of:

• Late payment (after a reminder)
• Breach of these terms
• Illegal or unlawful use
• Abuse, or conduct that harms the service or other users

On termination you have 30 days to export your data. After that, everything is permanently deleted.

10. Non-payment

In the event of late payment:

• We send a reminder
• After 14 days: access to the service is suspended
• We are entitled to charge the statutory commercial interest rate
• Collection costs are borne by the customer

11. Price changes

We may adjust our prices. For existing annual contracts, price changes only take effect at the next renewal. We inform you at least 30 days in advance.

12. Force majeure

We are not liable for any failure to perform resulting from circumstances beyond our control, including third-party outages, internet failure, natural disasters, pandemics or government measures.

13. Indemnity

You indemnify Notuly against all third-party claims arising from your use of the service, including claims relating to the recording of conversations without consent.

14. Prohibited use

It is not permitted to use Notuly for:

• Recording conversations without the consent of all participants
• Illegal activities
• Reselling or redistributing the service
• Automated use other than through our official integrations
• Reverse engineering of our software

15. Changes

We may change these terms. In the event of material changes, we inform you by email. If you continue to use the service after the change, you agree to the new terms.

16. Governing law

These terms are governed by Dutch law. Disputes are submitted to the competent court in the district where Notuly has its registered office.