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Frequently asked questions
Notuly for lawyers
An AI notetaker for lawyers.
Your profession runs on confidentiality, so an AI notetaker has to earn its place. Notuly captures the client meeting, delivers the meeting report in the shape of a file note, and deletes the audio within a minute of processing. No archive, ever.
Available on macOS, Windows, iOS and Android.
Used by people at these organisations.
Short answer
Can a law firm use an AI notetaker? Yes, if confidentiality survives the chain: where the audio is processed, what is retained and who can see it. With Notuly the audio is deleted within a minute of processing and there is no archive. You tell the client, and you verify every report before it enters the file.
- Confidentiality
- Decided by the chain: EU processing, no archive, no training, audio deleted
- Recording a client meeting
- Generally allowed with openness: tell the client and note that you did
- The report
- The meeting in the shape of a file note; you verify every report
- Data processing agreement
- Available on Team and above (GDPR Article 28)
Speakers
VVera
NNora✦ Recognised by Notuly
+Add who you heard
Number of speakers−2+
Automatic speaker recognition, without storing any voices.
GDPR-compliantEU hosting · AmsterdamNo AI trainingNo audio kept
GDPR-compliant, EU hosting, no training on your data.
In practice
Three conversations that end up in the file.
Solicitor, lawyer, attorney or advocate: the title differs per country, the day is the same chain of conversations, and each one produces the same obligation: a note in the file that shows what was discussed and agreed.
The intake
A new client tells their story, you probe and set out the options. Everything you note down now steers the whole matter; everything you miss, you'll have to ask about again later. The report captures the instructions as they were given.
The first conversation is the file's foundation.
The advice meeting
You explain the routes, the risks and the costs, and the client chooses. Precisely the exchange a dispute about advice turns on later, and precisely the part that goes unrecorded when you are presenting instead of typing.
The advice and the client's choice, on paper the same day.
The negotiation or settlement talk
Positions shift by the sentence, and afterwards each side remembers its own version. A report with the offers, concessions and agreements gives you one version to work from, and to confirm to the other side.
One record, instead of two memories.
The file note
The file note is the profession's memory.
Ask any experienced practitioner what saves a lawyer in a dispute with a client, and the answer is the file. When a client says years later that they were never warned about a risk, the file note of the meeting is what shows the warning was given. When a bill is challenged, the notes show the work. When a complaint lands, the notes show what actually happened.
The problem was never that lawyers don't know this. It's that a good file note costs the time you don't have, at the end of the day, after six conversations. So notes get shorter as the day gets longer, and the busiest matters get the thinnest record.
That is the gap Notuly closes. The report arrives in the shape of a file note (what was discussed, advised and agreed, with the action points), within ten minutes of the meeting. You read it, correct it and place it in the file while the conversation is still fresh.
The core
Confidentiality is a chain, not a promise.
Every tool promises confidentiality. The question a law firm should ask is what route the conversation actually travels: where the audio is processed, under which law, what is retained, and who could be compelled to hand it over.
Notuly's chain is short and closed. The audio goes to our own servers in Amsterdam and is processed there; your data never leaves the EU. The whole AI step runs on our own models, and your conversations are never used to train AI. The audio is deleted within a minute of processing, and there is no archive: we keep no stored collection of client conversations.
What remains is the report, in the inboxes you choose. Nothing else. For the client whose matter it is, that is a chain you can explain in two sentences, and that is exactly the point.
The data processing agreement (GDPR Article 28) is available on Team and above, arranged centrally for the firm. How the whole route works, from recording to deletion, is at security.
The ground rules
Can you record a client meeting?
Generally yes, with openness. A recording of a client meeting is personal data under the GDPR, so you tell the client that you are recording and why, your firm needs a lawful basis for the processing, and you note that you did. In a relationship built on trust, that openness is not a formality; it is the only way that fits the profession.
One sentence at the start does it: "I'm recording this so the file note of our meeting is accurate." Most clients find it reassuring that the write-up of their matter is precise. If a client would rather not, you take written notes, and the meeting simply goes ahead.
Read can you record a meeting? for the rules per country, from the UK to the US and Germany. General information, not legal advice: your own professional rules come on top, and they differ per country.
The checklist
Five questions for any AI tool in a law firm.
Whatever tool you are looking at, ours included, these five questions separate the serious from the shiny.
- Where is the data processed?Inside the EU, or on infrastructure under another jurisdiction? Notuly: our own servers in Amsterdam; data never leaves the EU.
- What is retained, and for how long?An archive of client conversations is a liability. Notuly: the audio is deleted within a minute of processing; no archive, no cloud storage.
- Is your data used for training?Client conversations must never become training data. Notuly: never, and they are not for sale either.
- Is there a data processing agreement?The GDPR requires one when a provider processes on your behalf. Notuly: available on Team and above, centrally for the firm.
- Who verifies the output?You do, every time. A report enters the file after you have read it, exactly as with a junior's note. Any tool that suggests otherwise misunderstands your work.
We don't store your conversations.
The audio is deleted within a minute of processing. Once your report has been sent, we no longer hold your data. What we don't keep can't leak.
Our own servers in AmsterdamAn ISO 27001-certified data centre. Your data never leaves the EU.
Our own AI modelSelf-hosted in the EU. No Big Tech anywhere in the process.
No training on your conversationsWhat's said stays yours.
Data processing agreement (GDPR)Available to organisations, on Team and above.
We work in line with:
ISO 27001.
We work in line with ISO standards. Our data servers run in an ISO 27001-certified data centre in Amsterdam.
A template for every conversation.
Client meeting, advice conversation or case review: Notuly recognises the conversation type and picks the form that fits. Empty sections simply drop out. On Team and above, your firm builds its own templates, in the firm's house style.
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On all your devices
Also on macOS and Windows.
Meeting on Teams, Zoom or Google Meet? The desktop app takes the notes straight from your laptop. And the iPhone and Android apps capture every conversation on the go.
Choose your plan.
Starter
Free
- 3 conversations per month
- 60 minutes per recording
- Report with summary and action points
- Conversation type detection
- Dutch servers, nothing kept
Pro
€9.99 / month
- Everything in Starter
- Unlimited conversations
- Unlimited recording length
- Up to 32 speakers
- Word file (.docx)
- Choose from the Notuly templates
Team
€10.99 / licence / month
- Everything in Pro
- Your own branding in the Word file
- Create your own templates
- Team management with roles
- One central invoice
- Priority support
- Data processing agreement
Fourteen days free
Enterprise
Custom
- Everything in Team
- Personal account manager
- SSO (single sign-on)
- Custom DPA
- Volume discount
Starter & Pro: prices incl. VAT · Team & Enterprise: prices excl. VAT
Questions.
Can a lawyer record a client meeting?+
Generally yes, with openness: you tell the client you are recording and why, and you note that you did. A recording is personal data under the GDPR, so your firm needs a lawful basis too. In a profession built on trust, the open route is also the only one that fits the client relationship.
Does an AI notetaker clash with my duty of confidentiality?+
That depends entirely on the chain, not on the label AI. The questions that matter: where is the audio processed, who can access it, is anything retained and is there a data processing agreement? With Notuly, processing runs on our own servers in Amsterdam, the audio is deleted within a minute of processing, nothing is archived and your conversations are never used to train AI.
Do I need to tell my client that I use an AI tool?+
Openness is the safe route: say that a tool writes the report of the meeting, and note that you did. It is the same sentence in which you announce the recording, and most clients simply appreciate the care.
Where is the audio processed, and how long is anything kept?+
Processing runs on our own servers in Amsterdam and your data never leaves the EU. The audio is deleted within a minute of processing. There is no archive: nothing is retained after the report is sent. What remains is the report in your inbox, and you decide where that goes.
Do we get a data processing agreement?+
Yes. A data processing agreement (GDPR Article 28) is available on Team and above, arranged centrally for the whole firm: exactly the document the GDPR asks of you when a provider processes client conversations on your behalf.
Does the report replace my file note?+
It replaces the writing of it. The report gives you the meeting in the structure of a file note: what was discussed, advised and agreed, with the action points. You read it, correct it where needed and place it in the file. You stay in the loop on every report.
Can I rely on the report without checking it?+
No, and we say that plainly. You check every report before it enters the file or goes to a client, exactly as you would check a junior's note. The report is a faithful record of the conversation, but the responsibility for what leaves your office stays yours.
What does Notuly cost for a law firm?+
You start free with three conversations per month, no payment details needed. After that you pay per licence: the firm pays per fee earner who uses it, not for a platform up front. The current prices are further up this page.
How do we roll it out across the firm?+
Every fee earner works the same way with the same report structure, so the file does not depend on who saw the client. Team (from two users) adds team management, your own templates in the firm's house style and the data processing agreement, arranged centrally.
What is the risk?+
The chain is short by design: the audio goes to our servers in Amsterdam, the report comes back to the inboxes you choose, and the audio is deleted within a minute of processing. No archive means there is no stored trove of client conversations to leak. What remains is the report, under your control.
How does this sit with the GDPR?+
Recording and processing a client conversation is processing personal data, so your firm needs a lawful basis, openness towards the client and a data processing agreement with the provider (GDPR Article 28). Notuly is built for that: EU processing, no training on your data, and the agreement available on Team and above.
Does Notuly replace our case management system?+
No. Notuly captures the conversation and delivers the report; your case management, time recording and document systems stay as they are. It sits alongside them, at the one moment they don't cover: the conversation itself.
Does it work for phone calls and online meetings too?+
Yes. In person you put your phone on the table; for meetings via Teams, Zoom or Google Meet you use the desktop app for macOS and Windows. Hybrid works too: one recording picks up the room and the participants online.
Notuly captures client meetings, advice conversations and negotiations and writes the meeting report in the shape of a file note. You run the meeting; within ten minutes the report is in your inbox, and you verify it before it enters the file. Processing runs on our own servers in Amsterdam, the audio is deleted within a minute of processing, there is no archive and your conversations are never used to train AI. A data processing agreement (GDPR Article 28) is available on Team and above.
Keep your attention on the client. Notuly takes the notes.
Let Notuly capture your next client meeting and see what lands in your inbox afterwards. Three conversations free, no payment details needed.
Read next
More on capturing and confidentiality.
This page is about the lawyer's client meeting. If your work is advisory in a broader sense, read how Notuly works for consultancy, or how mortgage advisers capture their advice conversations.
Want the ground rules on recording in one place? They're at can you record a meeting? And why a general chatbot is the wrong place for client conversations is at is ChatGPT GDPR-compliant?