I see ‘It’s taking a little longer’. Do I need to do anything?

No. The report is ready a little later than usual.

I see ‘The report could not be completed’. What now?

You don’t need to do anything. We’re looking into it and will let you know by email how it turns out.

Then no usable sound came in, and Notuly doesn’t make a report. Check that your microphone is working and start a new recording.

When you still have no report after ten minutes, not in your spam either. Then see Report a problem from the app.

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Help · Troubleshooting

Where your report can get stuck, and what to do.

Applies toMacWindowsiPhoneAndroidUpdated on 24 October 2026

Short answer

1Check your spam or junk mail folder.
2Open Notuly.
3Look at the card of your latest report on the start screen.You can see which step your report is at.
4Is your recording under ‘Finish later’? Then tap it.After that, you check the names and send the report.
5See ‘Waiting for a connection’? Open Notuly once you have a connection again.Your choices are saved. The report is then sent automatically.

I see ‘It’s taking a little longer’. Do I need to do anything?: No. The report is ready a little later than usual.
I see ‘The report could not be completed’. What now?: You don’t need to do anything. We’re looking into it and will let you know by email how it turns out.
I see ‘No audio received’ or ‘No speech recognised’. What now?: Then no usable sound came in, and Notuly doesn’t make a report. Check that your microphone is working and start a new recording.
When should I report a problem?: When you still have no report after ten minutes, not in your spam either. Then see Report a problem from the app.

Email us and tell us what you use: Mac, Windows, iPhone or Android.Or open Settings in the app (the cog) and choose Report a problem.