How do I remove Notuly from the server?

With `cmd.exe /d /c Run-Notuly.cmd Uninstall`, the package’s uninstall command. If Notuly is still running for a user, the package returns 1618 and Intune tries again later.

Is Notuly already installed per user on the server?

Have users send their recordings first, then remove the per-user version before they open the new one.

Notuly doesn’t hear the others. How do I see why?

Under Settings, About Teams, Teams shows whether it is optimised. ‘Remote audio’ in its device list means it isn’t.

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Notuly on a terminal server or VDI.

What works, and what to watch out for.

Applies toWindowsUpdated on 24 October 2026

Short answer

Most reliable: Notuly on the device where you hear the conversation
On the server: the System package per machine, on request from team@notuly.nl
In the remote desktop: pass the microphone through, and run the meeting there

On Windows.

1Request the System package from team@notuly.nl.
2Install the package on the server with cmd.exe /d /c Run-Notuly.cmd Install, in Intune with ‘Install behavior’ set to ‘System’.
3Turn on microphone redirection, with audiocapturemode:i:1 in the .rdp file or on the collection.In Remote Desktop this is off by default. The remote desktop on the server then has no microphone.
4Check on the server that the policy ‘Allow audio recording redirection’ isn’t disabled.
5Set the Windows Audio and Windows Audio Endpoint Builder services to Automatic.On Server 2016 they are on Manual by default.
6Run the meeting in the same remote desktop: Teams without media optimisation, or the browser.With media optimisation, Teams plays the conversation on the user’s own PC, outside the server.

Good to know.

Media optimisation for Teams is the default on AVD, Windows 365, Citrix, Omnissa Horizon and Amazon WorkSpaces. Zoom and Webex with their VDI plug-in do the same.
Every user on the server gets their own Notuly, with the data in their own profile.
Did it work? C:\Program Files\Notuly\Notuly.exe is there. On that computer, click Settings in Notuly and then Updates: it shows ‘Updates by your organisation’.
Notuly can’t update itself in Program Files. You roll out each version yourself, with a new package. With supersedence, set ‘Uninstall previous version’ to ‘No’, or the update gets stuck.
Notuly doesn’t run on a Linux thin client such as IGEL. Record with a phone next to the meeting, with the sound on the loudspeakers.

Questions.

How do I remove Notuly from the server?: With cmd.exe /d /c Run-Notuly.cmd Uninstall, the package’s uninstall command. If Notuly is still running for a user, the package returns 1618 and Intune tries again later.
Is Notuly already installed per user on the server?: Have users send their recordings first, then remove the per-user version before they open the new one.
Notuly doesn’t hear the others. How do I see why?: Under Settings, About Teams, Teams shows whether it is optimised. ‘Remote audio’ in its device list means it isn’t.

Still stuck?

Email us and tell us what you use: Mac, Windows, iPhone or Android.Or open Settings in the app (the cog) and choose Report a problem.

Email team@notuly.nl →

On Windows.

Questions.

Related articles.

Still stuck?