Notuly can’t hear the meeting.

On Mac and Windows.

You see ‘System audio off’

1. 1In the recording screen, click the system audio bar.It says ‘System audio off’.
2. 2Choose All system audio.The recording continues and the system audio meter moves.

On a Mac: you see ‘Only your microphone is recording’

1. 1In that card, click Open System Settings.You land on ‘Screen & System Audio Recording’, or on ‘Screen Recording’ on an older macOS. If the card has no button, go to step 3.
2. 2Turn on the switch next to Notuly.Notuly only records the sound, never your screen.
3. 3In Notuly, click the system audio bar.
4. 4Choose All system audio.The card disappears and the system audio meter moves.

On a Mac: you see ‘Notuly can't hear the meeting’

1. 1In that card, click Open System Settings.Notuly is in the list ‘System Audio Recording Only’.
2. 2Turn on the switch next to Notuly.
3. 3In Notuly, click the system audio bar.
4. 4Choose All system audio.The card disappears and the system audio meter moves.

On a Mac: you see ‘Calls not recorded’

1. 1In that card, click Open System Settings.If that button isn’t there, click Turn on on Notuly’s start screen, next to ‘Calls are not being recorded’.
2. 2Turn on the switch next to Notuly.

On Windows: you see ‘Only your microphone is recording’

1. 1Click the Windows Start button.
2. 2Click ‘Settings’.
3. 3Click ‘System’.
4. 4Click ‘Sound’.
5. 5Under ‘Output’, choose a speaker or headphones.Notuly keeps trying in the meantime. The system audio meter moves again.

On Windows: you see ‘Notuly can't hear Microsoft Teams’

1. 1Read in the card which device Notuly does record.If the card names none, follow the card: make your meeting app’s device the default communication device in Windows.
2. 2In your meeting app, choose that device as the speaker.The system audio meter moves again.

On Windows: you see ‘System audio could not start’

1. 1Click Open Settings.The Windows ‘Sound’ page opens.
2. 2Under ‘Output’, choose a speaker or headphones.
3. 3In Notuly, start the recording again.If that doesn’t work, turn system audio off below the record button. The others will then be missing from the report.

You want to test the system audio before a meeting

1. 1Click Settings in the sidebar.
2. 2Click Audio.
3. 3Click Play test sound.If the meter under System audio moves, Notuly picks up your computer’s sound.