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    No or poor audio in the recording.

    It’s usually the permission, the microphone or where the phone is.

    Applies toMacWindowsiPhoneAndroidUpdated on 24 October 2026

    Short answer

    No permission
    allow Notuly to use the microphone
    Wrong microphone
    choose the microphone you speak into
    On your phone
    put it in the middle of the table, close to the people speaking

    On iPhone and Android.

    Your phone hears very little

    1. 1Put your phone in the middle of the table, close to the people speaking.Make sure nothing covers the microphone.
    2. 2Tap the name of the microphone below the recording time.
    3. 3Choose your phone’s own microphone.On an iPhone it’s called ‘iPhone microphone’, on Android ‘Phone microphone’.

    On an iPhone: you see ‘Microphone blocked’

    1. 1Tap Open Settings.Your iPhone’s settings open at Notuly.
    2. 2Turn on ‘Microphone’.
    3. 3Go back to Notuly.‘Microphone blocked’ disappears.

    On Android: you see ‘Microphone blocked’

    1. 1Tap Open Settings.Notuly’s app info opens.
    2. 2Tap ‘Permissions’.Don’t see it? Scroll down.
    3. 3Tap ‘Microphone’.
    4. 4Choose ‘Allow only while using the app’.
    5. 5Go back to Notuly.‘Microphone blocked’ disappears.

    Questions.

    I see ‘It is very quiet’ or ‘Microphone picks up very little’. What now?
    Hardly any sound is coming in. Move the microphone or your phone closer to the people speaking. The recording continues.
    I see ‘No microphone signal’. What now?
    If your microphone is muted, unmute it. Otherwise, choose a different microphone in the recording screen. The recording continues.
    I see ‘No audio received’. Will I still get a report?
    No, without sound Notuly doesn’t make a report. If the app says the audio is still there, send it again.
    I see ‘Another app is using the microphone.’ What now?
    Close that app or wait until the call is over. Then start the recording again.
    When should I report a problem?
    When the meter doesn’t move, even though the permission is on and the right microphone is selected. Then see Report a problem from the app.

    More help

    Still stuck?

    Email us and tell us what you use: Mac, Windows, iPhone or Android.Or open Settings in the app (the cog) and choose Report a problem.