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    More about troubleshooting

    Help · Troubleshooting

    Report a problem from the app.

    So your message reaches us with the right details.

    Applies toMacWindowsiPhoneAndroidUpdated on 24 October 2026

    Short answer

    On your computer
    Settings, then Report a problem
    On your phone
    the gear icon at the top right, then Report a problem
    If you can’t open the app
    email team@notuly.nl yourself

    On iPhone and Android.

    1. 1Tap the gear icon at the top right.
    2. 2Tap Report a problem.Your email app opens with a new email to team@notuly.nl.
    3. 3Describe what happened.Mention what you were doing, which message you saw and what time it was.
    4. 4Send the email.

    Questions.

    No email app opens. What now?
    Then email team@notuly.nl yourself. Mention which device you use Notuly on: Mac, Windows, iPhone or Android.
    I can’t log in. How do I report that?
    Email team@notuly.nl yourself, from the email address of your Notuly account. Mention which message you saw.
    What helps us most?
    The exact message, or a screenshot of it. Also mention what time it happened and what the recording was called.
    I have an idea, not a problem. Where do I send it?
    Follow the same steps, but choose Send feedback instead of Report a problem. That email also goes to team@notuly.nl.

    More help

    Still stuck?

    Email us and tell us what you use: Mac, Windows, iPhone or Android.Or open Settings in the app (the cog) and choose Report a problem.