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    Help · Team and administration

    Invite colleagues and assign roles.

    Owner, administrator and user.

    Applies toWebPlanTeamEnterpriseUpdated on 24 October 2026

    Short answer

    Owner
    manages the team, the subscription and the number of licences
    Administrator
    invites colleagues and manages the team
    User
    records conversations, with a licence

    In the team portal.

    1. 1In the team portal, click Gebruikers (users).
    2. 2Click Nodig collega’s uit (invite colleagues).
    3. 3Paste or type the names and email addresses.One person per line.
    4. 4At the bottom, click the button to send the invitations.Your colleague then shows as ‘Uitgenodigd’ (invited).
    5. 5In the list, click a colleague’s name.You can give a role once your colleague has accepted the invitation.
    6. 6Under Rol (role), choose ‘Eigenaar’ (owner), ‘Beheerder’ (administrator) or ‘Gebruiker’ (user).Every team has at least one owner.

    Questions.

    What does my colleague receive?
    An email with the button ‘Accept the invitation’. Then your colleague logs in or creates an account.
    The invitation doesn’t arrive. What now?
    Ask your colleague to check their junk mail. Then open the invitation and choose Stuur herinnering (send reminder). If there’s a typo, withdraw it and invite again.
    How do I withdraw an invitation?
    Open the invitation and choose Trek de uitnodiging in (withdraw the invitation). The link in the email then stops working. Do the same with an expired invitation, and invite again.
    How do I remove someone from the team?
    Open their name, type it and choose the button below. Access ends straight away, the licence becomes free and existing reports stay. Give an owner a different role first.
    My colleague already has Pro. What happens?
    The invitation shows first what happens to that subscription. Your colleague cancels a subscription through the App Store or Google Play themselves.

    Related articles.

    More help

    Still stuck?

    Email us and tell us what you use: Mac, Windows, iPhone or Android.Or open Settings in the app (the cog) and choose Report a problem.

    Email team@notuly.nl →