Skip to content

    More about troubleshooting

    Help · Troubleshooting

    No speech detected, and no report.

    Why no report came, and what to do.

    Applies toMacWindowsiPhoneAndroidUpdated on 24 October 2026

    Short answer

    Microphone off or the wrong one selected
    choose the microphone you speak into
    Meeting not audible
    make sure Notuly hears the sound of the meeting
    Very short or silent recording
    record when people are speaking
    Free conversations
    this recording doesn’t count

    On iPhone and Android.

    1. 1Tap Close.That button is below ‘No speech recognised’.
    2. 2Put your phone in the middle of the table, close to the people speaking.Make sure nothing covers the microphone.
    3. 3Tap the record button.
    4. 4Tap the name of the microphone below the recording time.
    5. 5Choose your phone’s own microphone.If you see ‘No sound’, Notuly can’t hear anything yet. The recording continues.

    Questions.

    Can Notuly still process the recording?
    No. There were no words in it, so there is nothing to write up. Record the conversation again if you can.
    What’s the difference with ‘No audio received’?
    With ‘No audio received’, no sound reached Notuly at all. If the app says the audio is still there, you can send it again. With ‘No speech recognised’ you can’t.
    When should I report a problem?
    When you see ‘No speech recognised’ again, even though people spoke and the meter moves. Then see Report a problem from the app.

    More help

    Still stuck?

    Email us and tell us what you use: Mac, Windows, iPhone or Android.Or open Settings in the app (the cog) and choose Report a problem.